How to tell a genuine car part from a fake
Good copies come in a printed box with a hologram. These are the checks we use before anything goes on our shelves.
Why it matters
A copy keeps the shape and skips the steel, the friction compound and the testing. On a cabin filter that costs you comfort. On brakes, steering or a wheel bearing, it can cost a lot more.
The five checks
Start with the box
Crisp printing, true colours, a factory seal. Blurry text or a re-taped carton is a warning.
Match the part number three ways
The number on the part, the box and your car's catalogue entry should all agree. If it's on the box but not the part, walk away.
Tilt the hologram
A real security label shifts colour as you move it. If the brand offers an SMS or QR check, use it.
Check the finish and the weight
Originals are clean and even. Copies are rougher and often lighter. Compare with the old part if you have it.
Distrust a low price
Genuine parts have printed prices and small discounts. Far cheaper for the same part number means a different part.
Always take the bill
A GST bill with the part number is what a warranty claim runs on. A seller who won't write it down has told you something.
Think you've been sold a copy?
If it's brakes, steering or suspension, stop driving on it. Take the part, box and bill back to the seller. Keep the packaging either way.
Not sure about a part?
Bring it in or send a photo. We'll check it with you, even if you didn't buy it from us.